SUPERVISOR
Manager of Volunteers, Visitors and Retail Services
SCHEDULE
Part-Time (involves weekends and occasional evenings) Varies with Museum open hours, Wednesday through Sunday.
SUMMARY
The Visitor Services Associate acts as a customer service agent in all areas of the Museum relating to admissions, crowd flow, ticketing, Museum Store sales, general admission and members. The VSA will also show exemplary customer service for all front of house including front desk, Museum Store, galleries, special events, and assist in handling all issues related to visitor safety and comfort.
DUTIES AND RESPONSIBLITIES:
- Greet, welcome and check in visitors, orient them to the Museum and the galleries available to tour.
- Check-in guests upon arrival.
- Maintain a safe environment for visitors and staff.
- Provide excellent front desk, museum store and overall customer service to guests.
- Answer telephone ticketing reservation line, return voicemail messages and input visitor reservations on a timely basis.
- Sell memberships and Museum Store merchandise.
- Open and close the Museum.
- Ensure information desk and museum store are well organized and cleaned daily by wiping down the front desk and merchandise in the store.
- Provide accurate cash depositing and reporting.
- Monitor the front desk, exhibitions, and Museum Store throughout the day to ensure protocols are being observed.
- Train Volunteers to help at Front Desk and Visitor Services
- Other responsibilities as requested.
EDUCATION & EXPERIENCE:
High School diploma, College preferred
Two years visitor/guest services and retail experience
Computer experience required
SALARY:
$15 per hour.
HOW TO APPLY
Please send your resume to Human Resources, Maltz Museum hr@mmjh.org or 2929 Richmond Rd., Beachwood, Ohio, 44122.
No phone calls, please.
The Maltz Museum provides equal employment opportunity (EEO) to all applicants without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, disability, political affiliation or other legally protected status.
