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Tour Coordinator
SUPERVISOR
Senior Manager of Education
SCHEDULE
Full-Time or Part-Time (to be determined with candidate)
SUMMARY
Coordinates all aspects of school and adult group tours including responding to all requests for information, scheduling, and providing confirmations. Works closely with both the Manager of Family Programs & Outreach and the Manager of Volunteer, Visitor, & Retail Services. Hours can be 30-40 hours per week depending on candidate needs/preferences, but in-office hours required M–F from 9 am – 2 pm with slight variations periodically.
DUTIES AND RESPONSIBLITIES:
Tour Groups:
- Conduct all communication, coordination, outreach, and scheduling for all student tours, i.e. bookings.
- Assist with museum tabling and outreach activities.
- Promptly respond to emails and phone calls for school tour inquiries.
- Collaborate with Manager of Volunteer, Visitor, & Retail Services to coordinate timing, arrange front-of-house staff assistance as needed and ensure docent availability for tours.
- Schedule and secure dates on the museum calendar using our CRM database, Altru.
- Ensure timely and accurate data entry in Altru for tours.
- Welcome and check in group tours in front of house upon arrival to museum.
- Update tour contracts, as necessary.
- Communicate tour information to Volunteer & Visitor Services staff and docents prior to tour date.
- Collect evaluations and feedback after tour completion. Follow up, as necessary.
- Code bus invoices and submit them to the Director of Finance for processing.
- Maintain regular communication with scheduled groups to confirm dates/times/numbers.
- Forward requested specialized supplemental content to classroom teachers prior to tours.
- Be able to conduct/lead tours, if necessary.
Knowledge, Skills, & Abilities
- Friendly; pleasant phone manner; enthusiastic and responsive.
- Highly collaborative, team oriented, and organized.
- Accommodating and flexible with changes as they arise.
- Diligence and ability to perform tasks with a high degree of accuracy.
- Strong computer skills, database experience preferred.
- Familiarity with Altru preferred.
- Accuracy in data entry and comfortable with learning new databases.
- Clear oral and written communication.
- Ability to become familiar with content of school and adult tours.
- Initiative-taking and productive with minimal oversight.
- Initiative-taking, adaptable, and accepting of challenges; strong critical thinking skills; with the ability to manage a variety of responsibilities under pressure.
- Other duties may be assigned.
EDUCATION & EXPERIENCE:
Bachelor’s degree in education or related field or 5 years relevant experience, preferred.
SALARY:
$40,000 pending full or part time status, plus benefits.
HOW TO APPLY
Please send your resume to Human Resources, Maltz Museum
hr@mmjh.org or 2929 Richmond Rd., Beachwood, Ohio, 44122.
No phone calls, please.
The Maltz Museum provides equal employment opportunity (EEO) to all applicants without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, disability, political affiliation or other legally protected status.
Visitor Services Associate
SUPERVISOR
Manager of Volunteers, Visitors and Retail Services
SCHEDULE
Part-Time: Varies with Museum open hours, Wednesday through Sunday.
SUMMARY
The Visitor Services Associate acts as a customer service agent in all areas of the Museum relating to admissions, crowd flow, ticketing, Museum Store sales, general admission and members. The VSA will also show exemplary customer service for all front of house including front desk, Museum Store, galleries, special events, and assist in handling all issues related to visitor safety and comfort.
DUTIES AND RESPONSIBILITIES
- Greet, welcome and check in visitors, orient them to the Museum and the galleries available to tour.
- Check-in guests upon arrival.
- Maintain a safe environment for visitors and staff.
- Provide excellent front desk, museum store and overall customer service to guests.
- Answer telephone ticketing reservation line, return voicemail messages and input visitor reservations.
- Sell memberships and Museum Store merchandise.
- Open and close the Museum.
- Ensure information desk and museum store are well organized and cleaned daily by wiping down the front desk and merchandise in the store.
- Provide accurate cash depositing and reporting.
- Monitor the front desk, exhibitions, and Museum Store throughout the day to ensure protocols are being observed.
- Train Volunteers to help at Front Desk and Visitor Services
- Other responsibilities as requested.
EDUCATION & EXPERIENCE
Minimum Education Requirements
High School diploma, College preferred
Minimum Experience Required
Two years visitor/guest services and retail experience
Computer experience required
HOW TO APPLY
Please send your resume to Human Resources, Maltz Museum
hr@mmjh.org or 2929 Richmond Rd., Beachwood, Ohio, 44122.
No phone calls, please.
The Maltz Museum provides equal employment opportunity (EEO) to all applicants without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, disability, political affiliation or other legally protected status.
